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Gem Table for OneNote
 
 
The table of merged cells for OneNote

OneNote 2010 Suddenly Missing All Sections, and Display"There are no sections open in this notebook or section group. Click here to create a new

2019-11-26 16:04
 
Question:

[2017.5.24] I am having problems with OneNote files on my laptop. I have several note books open and I sync with OneDrive automatically when there are changes. The problem I am having is when I try to open a Notebook it says "There are no sections open in this notebook or section group. Click here to create a new section". This has been happening for about a week now. A few days ago I was able to click on an individual notebook and "sync this notebook now" and the data would come back. Now today I have been working in One Note and again, the information is missing and I am again getting  "There are no sections open in this notebook or section group.  Click here to create a new section" when I try to access a Notebook. What can I do to get the info back to my laptop and to ensure this stops happening?
There are no sections open in this notebook or section group.  Click here to create a new section
 
Manifestation

It has confirmed it's a server side bug. 

OneNote 2010 sometime catch this error:
​Microsoft OneDrive
Our server is having a problem. We're working to fix it as soon as we can, so try again in a few minutes.
Our server is having a problem. We're working to fix it as soon as we can, so try again in a few minutes.
 
This information looks like it was sent from the Web service.
​OneNote will open notebooks on this computer because the Web service returned the following error:

Our server is having a problem. We're working to fix it as soon as we can, so try again in a few minutes.
 the Web service returned the following error
 
Reason:
Update 6/15 11AM PDT: doesn't look like they were right about the cause. OneDrive still investigating.

Update 6/13 10:30AM PDT: While the previous error is fixed, error code 0x800701F4 is happening intermittently for many users. The OneDrive team claims this is a "caching error stemming from their previous fix" and should resolve "today" with the deployments. If it doesn't I'll continue to bug them and update here.

The message I see is The Web server is reporting an internal error. If this error persists, contact the server administrator. (Error code: 0x800701F4).


Update 6/9 6PM PDT: According to the OneDrive team they've fixed this issue. Please let me know if it recurs.

OneNote Engineer here: We're aware of this problem and working to get it resolved ASAP. Thanks for letting us know!

6/9: We've narrowed it down to a problem with receiving an updated authentication token from OneDrive. This results in OneNote believing you don't have permission to the sections and removing them from display.

Update 6/8: As mentioned above, if you open the notebook in Edge and restart all processes, OneNote 2010 appears to properly get the auth token and sync properly.
Solutions:

Way 1
Try using "Fix One" tool's "Fix Net" button to fix this issue. (Maybe need restart computer).

Way 2
Work offline, change the "Sync automatically whenever there are changes" to "Work offline - sync only when I click "Sync All""
​
Way 3
Update to OneNote 2016 and 2013, they don't have this issue.

 

 
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