OneNote: The server you are trying to access is using an authentication protocol not supported by this version of Office

Question:

 
One of our users is experiencing error when open a OneNote notebook:
 
 





And pop up error message:






We recently changed our domain for our Office 365 users.
 
Tried signing out and signing back in and re-installing Office to no avail. 
 
 

Answer:

 
The issue turned out to be that OneNote was still syncing to the former domain's Microsoft OneDrive path. 
 

Solution:

 

Check:

Under OneNote File tab -> Info, you will see notebooks displayed still pointing to the old SharePoint Server or OneDrive path.
 

Prerequisite:

Make sure you sign out of all Office apps pointing to the old domain @OldDomain (Word, Outlook, Excel etc.).
 
Follow steps:

1. Sign out the older account: OneNote File -> Account -> Sign Out
2. Sign back into Office : OneNote File -> Account -> Sign in

 
Make sure all apps have the new sign-in info (@newDomain)
 

Backup Notebooks Have Pages

Run OneNote, File -> Export -> Notebook for each Notebook, save locally as OneNote Package (*.onepkg)
 

Open OneNote Notebooks from New Account

Click on File -> Open, select “OneDrive – newDomain”
 
This should auto-populate all OneNotes from newDomain.com OneDrive
 
File -> Info (you may want to do this before opening @newDomain.com OneDrive above)
 

Close Old Notebooks

Close all notes from oldDomain.com (make sure to export first before closing to make sure)
 
 

Related Documents